57bet Privacy Policy: How We Handle Your Information
At 57bet, we collect only the information needed to run your account, process transactions through bKash and Nagad, and keep your activity secure. This policy sets out exactly what we collect, why we collect it, and the choices you have over your own data — with access depending on your local law and eligible regions.
Account data handled with care
bKash and Nagad transaction records protected
Your choices clearly stated
Contact route always available
POLICY POSTURE EXPLAINED
What Data 57bet Collects and Why
When you open an account with us, we collect the registration details you provide — your name, email address, phone number and the payment method you choose to use, which may include bKash, Nagad or Rocket. We collect this to verify your identity, process deposits and withdrawals, and keep your account in working order. When you browse the platform — whether you are checking cricket odds, navigating the live casino lobby, or reviewing your wallet balance — our servers log standard technical data: IP address, device type, browser version and session timestamps. This data helps us diagnose errors and keep the site stable for mobile access. We do not sell your personal information to third parties. We share data only where required to operate the service — for example, passing a transaction reference to a payment processor when you initiate a bKash deposit — or where we are required to do so under applicable law. How this policy applies to you depends on your local law and the eligible regions in which our service is available. If you have questions about a specific data category, our support route is open to you at any time.
bKash deposit reference
Nagad transaction record
Rocket payment log
Account registration detail
Session and device log
POLICY SCOPE DEFINED
Where This Policy Applies and What It Covers
This policy covers the data we process directly through the 57bet platform. It does not extend to third-party websites linked from our pages, nor does it govern payment processors such as bKash or Nagad, which operate under their own privacy terms. Understanding the boundary of this policy helps you know which questions to bring to us and which to direct elsewhere.
Account Access
Any information you submit during registration, login or account verification falls inside this policy. This includes your email, phone number and any identity document you provide through the account verification flow.
Transactions
Deposit and withdrawal records generated within your 57bet wallet are covered here. The payment processor — for example bKash or Nagad — holds its own record under its own terms; our policy covers only the transaction reference on our side.
Site Content and Browsing
Pages you visit, games you open and odds markets you view generate session logs on our servers. This browsing data is used internally to keep the platform functional and is covered by this policy.
Third-Party Services
Links to external sites, studio game frames from providers in our lobby, and any social or referral links sit outside this policy. Once you leave our platform, the destination site's own privacy terms apply, not ours.
YOUR PRACTICAL CHOICES
Actions You Can Take Over Your Own Data
You have several practical actions available to you under this policy, and none of them require a formal legal process to start. The simplest step is reviewing your account profile — log in, open the account settings page, and you can see the registration details we hold. If something is out of date or incorrect, you can edit it directly from that page or contact our support team to request a correction. If you want to know what transaction records we hold — including bKash or Nagad deposit references — raise a query through our support channel and we will describe what is stored against your account. Where local law and eligible regions permit, you may also request that certain data be removed or restricted; we will assess each request against our operating obligations and reply through the same support channel. We aim to respond to data queries within a reasonable timeframe, though we do not publish a fixed SLA because processing times depend on the nature of the request and applicable requirements.
Review Your Records
Log into your account and open the account settings page to see the personal details and contact information we currently hold for you.
Correct Account Details
Edit outdated information directly in your account profile, or send a correction request through our support channel if the field is not editable from your side.
Raise a Data Query
Contact our support team to ask about specific data categories — such as transaction references for bKash or Nagad deposits — and we will describe what is stored against your account.
Request a Change
Where local law and eligible regions allow, you may request restriction or removal of certain data. Submit the request through support and we will reply after assessing it against our operating obligations.
CONTACT US DIRECTLY
How to Reach Us About This Policy
If this policy raises a question you cannot resolve by reading it, or if you want to act on one of the data choices described above, use the contact routes published on our site. We do not publish specific operating hours or response SLAs because both depend on volume and the nature of your request — but every query sent through these channels reaches the same team that manages account and data matters.
Live Chat
Open the chat widget visible on the site. State that your query relates to the privacy policy and our team will route it to the right person.
Email Support
Send your query to the support email address published in our contact section. Include your registered phone number so we can locate your account record without asking for it twice.
Account Help Centre
The help section inside your signed-in account lists published articles on data, account security and wallet records. Check there first — many common questions are answered without needing to contact us.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We keep data only as long as it is needed to operate your account or meet our obligations under applicable law. Once a data category is no longer needed, we follow a deletion process rather than holding records indefinitely. Cookies on our platform fall into two categories: those that are strictly necessary to keep your session active and your account logged in, and analytics cookies that help us understand how pages are navigated. You can adjust cookie preferences through the cookie notice shown on the site. On the account security side, your login credentials are stored in hashed form — we do not hold your password in plain text and our support team cannot retrieve it for you, only help you reset it.
Data Retention
Account records are kept while your account is active and for a period afterward as required by applicable law. We do not hold data beyond what our operating obligations require, and deletion follows a documented internal process.
Cookies and Tracking
Strictly necessary cookies keep your session and wallet state intact. Analytics cookies are optional and can be adjusted from the cookie notice. We do not use tracking cookies to serve advertising on third-party sites.
Account Security
Your password is stored in hashed form. If you suspect unauthorised access, change your password immediately from the account security page and contact support through live chat or email to flag the issue.
Policy Changes
When this policy changes in a material way, we post an updated version on this page. Continuing to use your account after a change means you have had the opportunity to review the updated terms.
COMMON POLICY QUESTIONS
Privacy Policy Questions Answered
These are the questions we hear most often from account holders about how their data is handled, stored and accessed on the 57bet platform.
Does 57bet store my bKash or Nagad payment details?
We store the transaction reference generated when you initiate a deposit or withdrawal — not your full bKash or Nagad account credentials. The payment processor holds the sensitive wallet data under its own terms. We only keep enough to reconcile your wallet balance and history.
Can I ask for a copy of the data you hold on me?
Yes. Send a request through our support email or live chat, include your registered phone number, and our team will describe the data categories stored against your account. Availability of a formal data export depends on your local law and eligible regions.
How long do you keep my account data after I stop using the platform?
We retain records for as long as required by our operating obligations and applicable law. Once those requirements are satisfied, the data is deleted through our internal process. We do not publish a fixed retention period because it varies by data type and jurisdiction.
Do you share my information with third parties?
Only where necessary to run the service — for example, passing a transaction reference to bKash or Nagad when you make a payment — or where required by law. We do not sell personal data. Studio game providers in our lobby receive only the session token needed to load the game.
How do I update incorrect details on my account?
Log in and open the account settings page. Editable fields can be updated directly. For fields that are locked — such as your registered phone number — contact support through live chat or email and request a correction, providing enough detail to verify ownership of the account.
What should I do if I think someone else accessed my account?
Change your password immediately from the account security page inside your logged-in account. Then contact our support team via live chat or email to report the access. Do not share your login credentials with anyone, and do not use the same password across multiple services.
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